Citrix Receiver Macos Mojave Not Working

Applicable Products

Installation Of Citrix Receiver On Mac Catalina. Installation of citrix receiver on mac catalina eic user manual for installing desktop client workspace app configure to install os x. Citrix Receiver is version 12.9.1 for Mac from their website. It is listed as compatible to MacOs 10.13. Mojave isn't mentioned on their site. By the way, Citrix Receiver 12.9.1 doesn't work for me either under Mojave. Citrix Workspace app for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox. Support Communities / Mac OS & System. I am trying to use Citrix Receiver with Mojave 10.14. Trying to use Citrix Receiver to log into my work system and have.

• NetScaler Gateway
• Receiver for Android
• Receiver for Linux
• Receiver for Mac
• Receiver for Windows

Symptoms or Error

Citrix Receiver For Mac Os Mojave 10.14.6

Users may receive the following error when launching an application with Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Android 3.12.2, Receiver for Linux 13.6 and newer:
Error: You have not chosen to trust '(CERT INFO)', the issuer of the server's security certificate. Contact your help desk for assistance.

Receiver for Mac

Receiver for Android

Solution

Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.

This issue may be caused by an out-of-date intermediate certificate installed at NetScaler Gateway. This does not mean that the CA certificates currently being used is expired but the CA has since released newer versions of that certificate.

Verify the certificate bindings at the NetScaler Gateway to resolve this issue.

To confirm this, visit the NetScaler Gateway website using a web browser, and examine the certificate chain in the web browser. You may wish to cross-check this by repeating with more than one web browser (such as with Google Chrome and Mozilla Firefox). Then, compare all the certificates in the browser's certificate chain with the certificate chain at NetScaler Gateway.

Note: Compare all the serial numbers in the certificates and not just the Subject Name. If there are any mismatches in intermediate certificates, this is a possible cause.

For more information about installing and linking an intermediate certificate with Primary CA on a NetScaler Gateway appliance, refer to CTX114146.

Problem Cause

The Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Linux 13.6 and newer versions are going to validate the root certificates even if it trusts the intermediate, which is not the case with the browsers. If the browser trusts the intermediate, it trusts the server certificate, without going down to the root certificate and will display the newer version of the root from its certificate store and not the actual root certificate sent by the server or NetScaler Gateway.
In Receiver for Android 3.12.2, joint server certificate validation is turned off by default. If this policy is enabled in the Receiver without the correct set of certificates configured on the server/gateway, users may see the error message.

Additional Resources

• CTX221453 - Citrix Receiver - SSL Error when connecting via NetScaler

• Citrix Documentation - Receiver for Mac, Receiver for Android

• CTX114146 - How to Install and Link Intermediate Certificate with Primary CA on NetScaler Gateway

After updating a Mac to OS Mojave 10.14 and installing Citrix Workspace, some users with Retina 4k displays can experience an issue with font rendering.

Characters in Design Manager can appear fuzzy or light gray.

The first adjustment is to go to Utilities and open Terminal, and type the following command and hit enter:

defaults write com.citrix.receiver.nomas PreferMetalRendering -bool NO

Launch the DM application again and the fonts should appear more solid.

Citrix Receiver For Mac Os Mojave

If the font size still appears too small, making an overall adjustment to the system resolution can increase readability. MacOS Mojave gives some new controls on resolution scaling:

Choose Apple menu > System Preferences, click Displays then click Display.

Change the Resolution setting to Scaled, then adjust the selection to the left for Larger Text. This will make all icons, text and display objects scale to a slightly different resolution on the screen.

You may need to exit Citrix or reboot the system to have the resolution changes fully apply.

The font style should now appear more readable when using DM Cloud.